Help Desk

The Help Desk is a central and initial point of contact for any and every one in the Puyallup School District for help with their technology services, devices, applications and programs.

How do I contact the Help Desk?

The Help Desk hours of operation are from 6:30 am to 4:00 pm Monday through Friday - except for district defined holidays. The Help Desk can be reached three different ways:

How will the Help Desk communicate with customers?

After a customer calls or fills out the web form, a support ticket will be created. After a creation of the ticket, the customer will receive an email from the ticket system giving them their ticket ID number (e.g. T181101-001) and a summary of the request.

The Helpdesk may contact the customer for more information. Upon needing to follow up with the customer, the Helpdesk will ask for further information such as where they are located, what the name or barcode of the device is, and what the model number of the device is.

The Helpdesk may send the customer some follow up troubleshooting steps to try and resolve the request. This is an attempt to try and resolve the request as soon as possible without the need to escalate it on to a technician. If the Helpdesk cannot resolve a customers request, they will escalate it to a technician.